Terms for using Identra Pro

These Terms and Conditions form an agreement between you, the organization you represent and Identra Pro. They apply to the website, dashboard, APIs, mobile applications, identity tools, attendance features and related services.

If you do not agree with these Terms, do not create an account, purchase a subscription or continue using the platform.

Workspace owners and administrators must provide accurate information and must have authority to create and manage the organization account.

• Keep login credentials, OTPs and recovery methods secure.
• Limit administrator access to authorized personnel.
• Review staff roles, permissions, branch access and inactive accounts.
• Notify Identra Pro promptly about suspected unauthorized access.
• Ensure users understand the organization’s attendance and privacy policies.

Identra Pro is intended for legitimate organizational identity, attendance and workforce-management purposes.

Serious or repeated violations may result in content removal, feature restriction, suspension or account termination without refund, subject to applicable law.

Your organization controls the records uploaded or created in its workspace, including names, photos, identifiers, roles, branches, attendance, leave information, QR codes, barcodes and card designs.

You are responsible for ensuring that the collection, upload, correction, use, printing, sharing and retention of such data is lawful and authorized.

AI face verification is a supporting security control and should not be treated as infallible. Match decisions may be affected by lighting, camera quality, appearance changes, network conditions or device limitations.

• Organizations must define a fair process for failed or disputed face matches.
• Administrators should review exceptional punches instead of relying only on automated output.
• GPS and geofence results may vary because of device, network or operating-system accuracy.
• Employees must not spoof location, submit another person’s photo or attempt proxy attendance.
• Work-from-home eligibility and branch rules are configured and enforced by the customer organization.

Paid services may be offered on monthly, annual or other billing cycles. Prices, taxes, included limits and renewal terms are shown at checkout or in the applicable order or invoice.

• • Subscriptions may renew automatically until cancelled.
• • Usage and feature access are subject to the selected plan.
• • Exceeding limits may require an upgrade, add-on or reduced usage.
• • Failed payments may result in restricted or suspended access.
• • Refund eligibility is governed by the published Refund Policy.

You retain ownership of organization logos, photos, card content, imported records and other materials that you lawfully upload.

You grant Identra Pro a limited licence to host, process, reproduce, transmit, render and display that content only as necessary to provide, secure, maintain and support the service.

Identra Pro and its licensors retain rights in the software, source code, user interfaces, templates, workflows, documentation, branding and platform technology, excluding customer-owned content.

Identra Pro may rely on third-party providers for hosting, payments, maps, notifications, email, analytics, storage, mobile distribution or other supporting services.

Third-party services may have separate terms, policies, availability and technical limitations. Identra Pro is not responsible for third-party outages, policy changes or failures beyond its reasonable control.

We aim to provide reliable service but do not guarantee uninterrupted, error-free or permanently available access. Maintenance, security updates, infrastructure failures, third-party outages or force-majeure events may affect availability.

Features, interfaces, plan limits and technical requirements may change as the platform develops. Material changes will be communicated where reasonably appropriate.

We may restrict, suspend or terminate access where reasonably necessary to investigate fraud, security threats, unlawful activity, payment failure, platform abuse or serious Terms violations.

Customers may cancel their subscriptions and may request account closure subject to outstanding payment, retention and legal obligations.

Administrators should export permitted records before access ends. Data availability after termination is subject to the active plan, retention process and Privacy Policy.

Identra Pro is provided on an “as available” basis to the extent permitted by law. The platform does not replace the customer’s legal, HR, payroll, security, identity-verification or compliance responsibilities.

To the extent permitted by applicable law, Identra Pro will not be liable for indirect, incidental, special, punitive or consequential losses, including lost profits, business interruption, data loss or decisions made solely from automated attendance results.

Any aggregate liability will be limited to the amount paid by the customer for the affected service during the relevant period, except where such limitation is not permitted by law.

The Privacy Policy explains how Identra Pro handles account, service, support and platform data. Customer organizations remain responsible for their own notices, permissions, legal basis, employee policies and data-management practices.

These Terms may be updated to reflect product, legal, security or operational changes. The updated version will be published with a revised effective date.

Continued use after the effective date of updated Terms constitutes acceptance, subject to applicable law.

These Terms are governed by the laws applicable to the legal entity operating Identra Pro, without limiting any mandatory rights available under applicable consumer or data-protection law.

Before beginning formal proceedings, the parties should attempt in good faith to resolve the issue through written support communication.